Job Details

Requisition Number 17-3468
Post Date 7/21/2017
Title Customer Service Representative
Job Family Service/Support
Subsidiary McLaren Homecare Group
Department 90203 - Central Referral
Location Flint Region
City Davison
State MI
Full Time No
Hours per 2 week pay period 0
Schedule 8:00am - 6:00pm (Variable Start/Stop Times)
Weekends and/or Holidays Required No
On Call Required No


Coordinates referrals and inquiries for Mclaren Visiting Nurse & Hospice services between staff, referral sources and insurance providers. Responsible to carry out the intake process related to all clients admitted to the agency for service which will encompass, but not be limited to, coordination of services, data entry of referral information, general inquiries, and other initial referral and reimbursement issues. Communicates with internal departments and referral source, as appropriate, to coordinate processing of referral and patient care services.


  • Graduate of an accredited high school or GED program
  • Ability to coordinate multiple tasks simultaneously
  • Possess excellent communication and customer services skills
  • Demonstrate a high degree of skill in problem solving and working effectively with people
  • Ability to handle protected health information confidentially
  • Knowledge of medical terminology
  • Knowledge of and proficiency in related computer programs


  • Associate degree or completion of college courses
  • Formal customer service skill training
  • Minimum of two years appropriate experience
  • One year Managed Care experience
  • Once year Home Care experience
  • Any combination of education, training, and experience demonstrating the ability to perform duties described
  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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