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Job Details

Requisition Number 17-0020
Post Date 5/25/2017
Title Director of Student Success
City Frederick
State MD

Under the general supervision of the Provost, the Director of Student Success will provide campus-wide synergy for implementing initiatives to enhance student retention, persistence and progression to graduation. The director is primarily responsible for leading the Retention Committee in implementing a comprehensive retention plan, and serving in hands-on strategies to provide intervention and outreach services. Working collaboratively with members of the Hood community, the director will coordinate and evaluate programs and be responsible for leading teams to improve programs as needed.


Retention Leadership (40%)

  • Lead the Hood retention initiatives in implementing and annually updating the retention plan;
  • Monitor progress on the retention strategy action plans and intervene as necessary;
  • Regularly report status of retention initiatives directly to the Senior Team;
  • Chair the Retention Committee.

Student Outreach Programs (40%)

  • Lead initiatives of a comprehensive and effective college-wide outreach program to at-risk students;
  • Provide direct contact, outreach and support to students experiencing difficulties, struggling to adjust, and/or not succeeding academically;
  • Monitor academic success of students, particularly first year students identified as at-risk;
  • Assist students in making connections with appropriate on- and off-campus resources;
  • Maintain contact with students until they are stabilized and succeeding;
  • Collaborate with faculty to communicate student success and retention initiatives;
  • Provide immediate and/or timely follow-up with students;
  • Coordinate intervention strategies with Center for Academic Achievement and Retention, Disability Services, Dean of Students, Athletic Department, Honors Program, and other appropriate offices/individuals to contact students who receive Early Alert notices, Low Grade Reports and other progress reports;
  • Provide appropriate resources and/or referrals to students needing academic support and direct intervention;
  • Develop, train and oversee student volunteers assisting with retention efforts;
  • Participate in Orientation and first-year initiatives for new students and their families;
  • Chair of Academic and Standards Committee.

Administrative (20%)

  • Maintain data relevant to student outreach, contacts, and retention; work closely with Provost, Director of Institutional Research and Assessment Coordinator to gather, review and analyze data;
  • Support campus wide efforts to strengthen the first-year experience;
  • Manage operational budget;
  • Evaluate programming;
  • Provide reports and other documentation, as requested;
  • Other duties, as assigned.


To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Be able to motivate and lead faculty and staff in a collaborative environment to implement change;
  • Have a working knowledge and understanding of academic curricula, and student development;
  • Have a solid background in empirical studies and theoretical models of student success and retention;
  • Demonstrate an understanding of diversity through success in working with multicultural, international, traditional, adult and special student populations.
  • Must possess a student-centered philosophy.
  • Evening and weekend hours may be necessary to support outreach programs and activities. Flexibility in schedule is important. Ability to work in a fast-paced environment with many interruptions. Good sense of humor required.

Education and/or Experience

Master's degree and a minimum of five to ten years' experience working with diverse student populations and strong organizational and analytical skills are required or an equivalent combination of education and experience required. Ability to analyze data and effectively present information is required. Excellent communication and computer skills are a plus.

Technology Skills

Strong computer proficiency in internet applications, Office Suite Productivity products (such as Microsoft Word, Excel & Powerpoint); and ability to learn new applications quickly including organization-wide information systems and department-specific software applications.

Language Skills

Excellent oral and written communication skills are essential. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to establish interpersonal rapport and relate to diverse populations. Ability to communicate effectively with students, faculty, staff and external constituencies is essential.

Mathematical Skills

Strong statistical and analytical skills required. Ability to work with and apply statistical and mathematical concepts timely and accurately, either manually, by using a calculator, or a spreadsheet package (such as Excel); demonstrated knowledge of assessment including research design, data collection, data analysis, and reporting; and experience working with a variety of databases; and the use of computer applications to manipulate and analyze data is required.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in constantly changing situations. Ability to work independently and as a member of a group in addressing strategic priorities, particularly relevant to developing and executing goals and objectives. Ability to work in theoretical arena and apply logic as appropriate.

To Apply

Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, resume, and the name and email address of three professional references. When saving documents, the file name should include the job requisition number.

The electronic application is found at the end of the job description on the lower right hand side, "Apply On-line". If you need assistance with the online application process, please email or call (301) 696-3592.

Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. An Equal Opportunity Employer/M/F/Vet/Disability

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For complete information on Hood College’s nondiscrimination policy, please visit

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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