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Job Details

Requisition Number 18-0012
Post Date 3/26/2018
Title Console Attendant/Dispatcher (On-Call)
City Frederick
State MD
Description

Under the direction of the Communications Center Supervisor, the Console Attendant/Dispatcher will provide high quality service to internal and external customers; operate communication systems (such as telephone and two-way radio); monitor security access and emergency systems and initiate routine and emergency calls.

Requirements

Console Attendant (75%)

  • Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary;
  • Operates communication systems, such as multi-line telephone console, two-way radio;
  • Initiates routine calls and route emergency calls appropriately;
  • Records messages, suggesting rewording for clarity and conciseness;
  • Relay and route written and verbal messages;
  • Acts as College receptionist to outsiders visiting the campus.

Dispatcher (20%)

  • Operates and manages the College’s fire alarm system, altering Security and City Central alarm in the event a fire alarm is activated;
  • Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information; while using prescribed radio procedures;
  • Monitors alarm systems in order to ensure that secure conditions are maintained;
  • Operates the College’s Security Access System.

Administrative Duties (5%)

  • Provides information about the College, as authorized;
  • Familiar with College schedules, operating regulations, and locator files;
  • Administers keys to buildings, rooms, and vehicles to authorized persons.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communicate and exchange ideas effectively with students, faculty, staff, municipal officers, and the public.
  • Ability to deal tactfully with internal and external customers.
  • Maintain a friendly, mature attitude and alert at all times.
  • Maintain poise and self-control under highly stressful situations.
  • Ability to handle confidential information.

Education and/or Experience

High school diploma or GED and one year of relevant experience or combination of education and experience required.

Language Skills

Strong written and oral command of the English language essential. Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation and grammar. Communicate in the English language by phone or two-way radio and in person in a one-to-one or group setting. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers and/or employees of the College.

Technology Skill

Ability to monitor computer aided dispatching systems. Computer proficient in Microsoft Office Suite, with Microsoft Word. Proficient with internet and email.

Mathematical Skills

Ability to work with and apply basic mathematical concepts timely and accurately, either manually or by using a calculator.

Reasoning Ability

Ability to work independently and as a team member with limited supervision. Ability to solve practical problems and deal with a number of variables in diverse situations. Ability to interpret a variety of instructions and information furnished in written, oral, diagram, or schedule form. Ability to work in theoretical arena and apply logic as appropriate.

To Apply

Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, résumé and three professional references. When saving documents, all document titles related to your application should include your name and the job requisition number. (i.e. c.smith, 18-0012).

The electronic application is found at the end of the job description on the lower right hand side, "Apply On-line". If you need assistance with the on-line application process, please email humanresources@hood.edu or call (301) 696-3592.

Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. An Equal Opportunity Employer/M/F/Vet/Disability

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For complete information on Hood College’s nondiscrimination policy, please visit http://www.hood.edu/non-discrimination/.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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