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Job Details

Requisition Number 18-0036
Post Date 6/19/2018
Title Administrative Assistant for Center for Academic Achievement and Retention
City Frederick
State MD

Under the direct supervision of the Director of the Center for Academic Achievement & Retention and (CAAR) the Director of Student Success, the full-time administrative assistant provides general communications and office support services for each office. This position will provide exceptional customer service to all constituents (faculty, staff, students, parents/families) and will require involve communication with students, clerical support for all staff members, coordination of Hood Start enrollments, coordination of testing services for students with accommodations, and data entry for advising activities related to first-time freshman enrollment.


Academic Services Support for CAAR and Student Success (100%)

  • Provides general office and clerical support for all of the staff members and adjunct instructors in the Center for Academic Achievement & Retention, as well as the director and staff members in the Office of Student Success;
  • Facilitates communications with both internal and external constituencies;
  • Greets and assists internal constituents (students, faculty, staff) and external constituents (alumnae, prospective students, parents, and other off-campus visitors) in a professional manner;
  • Coordinates communication and provides support for the Hood Start Program, including serving as the liaison with Admissions, advising & registering all Hood Start students and providing Hood Start reports as directed;
  • Monitors office supplies and purchases needed supplies on a timely basis;
  • Establishes and maintains centralized office files following professional and conventional practices;
  • Coordinates and trains all student assistants assigned to CAAR and Student Success offices;
  • Coordinates all aspects of testing for students with accommodations (scheduling, test distribution, test monitoring, maintenance of computer hardware/software, and return of tests to instructors);
  • Schedules make-up exams as requested and on a space-available basis;
  • Processes and maintains confidential student advising files and advising documents;
  • Monitors web pages for the Center for Academic Achievement & Retention and the Office of Student Success, including sites related to placement testing. Reports needed changes to the Web Manager in IT;
  • Monitors office budgets for CAAR, including Disability Services, and Student Success;
  • Schedules, administers, and records BSI placement exams for admitted FTF students;
  • Maintains the professional image of the office to all constituents;
  • Provides telephone back-up to all members of CAAR and Student Success, as requested;
  • Responsible for the maintenance and service requests for all office & testing room equipment;
  • Processes and monitors all work orders to Hood’s physical plant (Facilities).


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School required, two years of technical training or two years of post-secondary education or equivalent education and experience required. Administrative/secretarial experience, preferably in an educational institution. Excellent computer, clerical skills, time management, and organizational skills required. Ability to establish priorities and work independently required. Strong interpersonal skills and customer service skills required with a demonstrated ability to work with multiple constituencies and confidential information. A commitment to cultivating a student-centered work environment is required.

Language Skills

Strong oral and written communication skills. Ability to effectively and professionally provide information and positively respond to questions from all customers (internal and external) both in person and by phone. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to work with and apply basic mathematical concepts appropriate for an office environment timely and accurately, either manually or by using a calculator.

Technology Skills

Experience using Microsoft Office Suite productivity software such as Word, Excel and database software and office equipment including multi-line telephone required. Ability to use internet and e-mail required.

Reasoning Ability

Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to hypothesize, draw and support conclusions. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in a theoretical arena and apply logic as appropriate.

To Apply

Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, résumé and three professional references. When saving documents, all document titles related to your application should include name and the job requisition number. (i.e. c.smith, 18-0036).

The electronic application is found at the end of the job description on the lower right hand side, "Apply On-line". If you need assistance with the on-line application process, please email or call (301) 696-3592.

Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. An Equal Opportunity Employer/M/F/Vet/Disability

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For complete information on Hood College’s nondiscrimination policy, please visit

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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