Job Details

Requisition Number 18-0380
Post Date 1/8/2019
Title Call Center Scheduler
City Southbury
State CT
Employment Type Full-Time
Work Hours Day
Days/Hours of Week M-F 10-6:30
Description • Promptly and professionally answers telephone calls.
• Updates patient demographic information and enter into electronic record.
• Creates new patient records as needed.
• Conduct insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed.
• Participates in population health outreach campaigns and helps to schedule as needed
• Perform other duties as assigned by supervisor or manager


Requirements • High school diploma or GED.
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
• Graduation from medical office or medical administration program preferred.
• Must have knowledge of medical terminology and medical insurance requirements.
• Must have experience working with electronic health records.
• Must possess strong customer service skills and must be able to multi-task.
• Must have a minimum of 1 year experience working in medical office environment.

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