||Labor Relations & Human Resources Business Partner
||Established in 1980, the Greater Lawrence Family Health Center, Inc. (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 600 staff whose primary focus is providing the highest quality patient care to a culturally diverse population throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites in Lawrence, Methuen, and Haverhill and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is seeking a Labor Relations & Human Resources Business Partner (HRBP) to provide human resources and labor relations support to employees, Residency Administration, Faculty and Management at our largest clinical site location located in Lawrence, MA. The HRBP will act as a positive cultural change agent and advisor, driving employee engagement, development, and productivity. The HRBP develops and fosters partnerships across the health center to deliver value added service to management and employees that further the mission of GLFHC.
Job Responsibilities and Performance Standards:
• Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refers complex matters to appropriate management staff.
• Serves as the initial contact and liaison for intake and assessment of employee complaints.
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Assists with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives.
• Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Conducts surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to AVP, Human Resources.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources reducing risk and ensuring regulatory compliance.
• Assists with preparation of plans, policies, documents, and reports including EEO-1, affirmative action plans, organizational charts, labor agreements, and employee handbooks.
• Assists with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Provide day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
• Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provide HR Policy and Collective Bargaining Agreement guidance and interpretation.
• Assist employees with benefits, leave of absences, accommodations and other employee relations issues.
• Coordinate new hires, promotions and transfers and other HR related matters as needed.
• Write job postings, post positions on company website and various job boards, conducts candidate searches and liaise with staffing agencies, as needed.
• Develop, recommend and implement creative recruitment techniques to attract qualified candidates.
• Work closely with hiring managers to understand site-specific culture, workforce needs and implement improvements to staffing processes.
• Review resumes, conduct phone screens, coordinate and conduct interviews, check references and extends offers for all assigned positions within the Health Center.
• Identify training needs for staff and work with VP, Workforce Development to coordinate training.
• Participate in evaluation and monitoring of success of training programs. Follow-up to ensure training objectives are met.
• 3-5 years of generalist or business partner experience in a union environment; relevant health care industry experience a plus.
• Working knowledge of multiple human resource disciplines including, recruitment, benefits, compensation, employee relations, diversity, performance management, labor relations, federal and state employment laws.
• Excellent organizational skills and strong attention to detail.
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Excellent problem solving and analytical skills.
• Excellent verbal and written communication skills.
• High degree of credibility and integrity that allows for the development of strong trusting relationships in order to gain support and achieve results.
• Ability to manage multiple conflicting priorities.
• Must be flexible and available to interact with employees at all levels.
• Must be self-directed and motivated; taking initiative to identify and anticipate employee and managers needs and make recommendations for creative solutions.
• Strong proficiency in all Microsoft Office programs.
• Bilingual (English/Spanish) preferred.
• Bachelor’s degree in business management, human resources, or related field preferred or equivalent work experience.
• Professional in Human Resources (PHR) certification, and/or SHRM-CP, preferred.
GLFHC is committed to a diverse and inclusive workplace. GLFHC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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