Job Details

Requisition Number 18-0252
Post Date 5/18/2018
Title Patient Service Specialist - Orthopedics
City Washington
State DC
Department Orthopedics
Description To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration and cash collection process.

Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

1. Greets and directs patients for appointments, tests, referrals and information utilizing effective customer relations skills and telephone techniques.

2. Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for patient to prepare for appointment.

3. Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system.

4. Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.

5. Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.

6. Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments.

7. Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.

8. Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.

9. Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.

10. Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.

11. Provides indigent patients with lists of alternative medical resources.

12. Verify work comp information and retrieve

13. Work referral list

14. Work mischarge list

15. Assist billing when reimbursement specialist ins’t is in.

16. Schedule test and procedure

17. Order supplies

18. Make new chart for patient

19. Schedule doctor’s luncheon

20. Ability to deal with difficult patients

21. Complete treatment plan for patient

Requirements The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school graduation is necessary. Two years of college is preferred.

Two years of experience in providing customer services is necessary. Customer service experience in a patient care environment, to include six months experience in patient scheduling, is preferred. Experience utilizing a computerized patient scheduling system or computer terminals is necessary. Familiarity with medical insurance and medical Terminology is preferred.

Typing skills of 30 WPM is necessary. Knowledge of IDX patient scheduling/ registration systems is preferred.
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