Job Details

Requisition Number 18-2035
Post Date 11/26/2018
Title Population Health Operations Lead
City Dayton
State OH

Role and Responsibility:

§   Develop proactive process and quality control model to effectively identify key gaps and variances across Care4U

§   Utilize process controls to achieve operational excellence in all areas within the Care4U model

§   Actively work with Population Health and Market leadership in closing variances of operational procedures as they relate to the Care4U model

§   Support the development of aligned, collaborative core infrastructure to ensure organization wide alignment with Care4U model

§   Utilize process improvement frameworks to drive continuous improvement across the Care4U model

§   Support process changes that result from market level regulatory/compliance requirements to ensure alignment with Care4U model and minimize unintended model variance

§   Implement systematic models of change through PDCA to coordinate pilots and other evidence based models that impact the Care4U model

§   Provide mentorship and training to Care4U staff and leaders on process improvement and process quality

§   Proactively build and manage various relationships in order to identify process improvement opportunities across Care4U

§   Work collaboratively with population health analytics to define and utilize outcome measurements in defining success

§   Design future state operation models that address opportunities uncovered

§   Partner as needed with the Process Excellence team to support in the implementation of process improvement opportunities

§   Support change management initiatives that impact the Care4U model

Perform any other job related instructions as requested


Education / Experience:

§   Bachelor’s degree in nursing, engineering, business management or related field, or equivalent years of relevant work experience is required

§   A minimum of five (5) years of experience related to the responsibilities of this position is required

§   Demonstrated change management and continuous improvement leadership knowledge is required

§   Previous experience with quality control and/or process standards is required

Required Competencies / Knowledge / Skills:

§   Ability to analyze processes across multiple functional areas

§   Ability to lead and facilitate medium to large teams

§   Ability to work independently and within a team environment

§   Understanding of ROI and risk avoidance

§   Ability to gather and review data

§   Ability to review and implement evidence based trends

§   Excellent verbal and written communication skills

§   Strong interpersonal skills and a high level of professionalism

§   Ability to develop, prioritize and accomplish goals

§   Effective problem solving skills with attention to detail

§   Effective listening and critical thinking skills

§   Proficient use of Microsoft Office Suite, to include Word, Excel and PowerPoint; knowledge of  Visio, with a strong willingness to learn

Licensure / Certification:

§   Lean certification is preferred

§   Project Management Certification is preferred


Working Conditions:

General office environment; may be required to sit/stand for long periods of time

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