Job Details

Requisition Number 20-1195
Post Date 10/22/2020
Title RN / SW Care Manager
City Columbus
State OH

Role and Responsibility:

  • Collaborate with members of an inter-disciplinary team to meet the needs of the individual and the population
  • Identify problems or opportunities that would benefit from care coordination
  • Engage the member and complete a health and psychosocial assessment, taking into account the cultural and linguistic needs of each member
  • Engage with the member in a variety of settings to establish an effective, professional relationship. Settings for engagement include but are not limited to; hospital, provider office, community agency, member’s home, telephonic or electronic communication
  • Identify and prioritize the individual’s care management needs and goals in collaboration with the member and caregivers
  • Identify and manage barriers to achievement of care plan goals
  • Identify and implement effective interventions based on clinical standards and best practices
  • Develop and implement individual care plans and participate in the development of problem focused care plan templates.
  • Maximize the client’s health, wellness, safety, adaptation, and self-care through effective care coordination and case management
  • Facilitate coordination, communication and collaboration with the client and other stakeholders in order to achieve goals and maximize positive client outcomes
  • Educate the member and other stakeholders about treatment options, community resources, insurance benefits, etc. so that timely and informed decisions can be made
  • Employ ongoing assessment and documentation to evaluate the member’s response to the plan of care
  • Evaluate client satisfaction through open communication and monitoring of concerns or issues
  • Collaborate with facility based case managers and providers to plan for post-discharge care needs or facilitate transition to an appropriate level of care in a timely and cost-effective manner
  • Appropriately terminate care coordination services based upon established case closure guidelines
  • Provide clinical oversight and direction to unlicensed team members as appropriate
  • Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation
  • Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are?  What are his or her unique needs, and how can CareSource help?”  In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource
  • Looks for ways to improve the process to make the members experience with CareSource easier and shares with leadership to make it a standard, repeatable process
  • Regular travel to conduct member visits, provider visits and community based visits as needed to ensure effective administration of the program
  • Perform any other job related instructions as requested

Education / Experience:

  • RN or Social Work/Counseler License required
  • Bachelor’s of Science in Nursing (BSN) preferred
  • Three to five (3-5) years of experience in nursing, social work, or healthcare field  (discharge planning, case management, care coordination, and/or home/community health experience) is required
  • Five (5) years or more clinical experience is preferred
  • Three (3) years or more Medicaid and/or Medicare managed care experience is preferred

    Required Competencies / Knowledge / Skills:

  • Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel
  • Ability to operate smart phone, iPad, or other mobile communication devices to ensure productivity and ability to perform essential functions
  • Ability to communicate effectively with a diverse group of individuals
  • Ability to multi-task and work independently within a team environment
  • Collaborate with team members to optimize outcomes for members
  • Knowledge of local, state & federal healthcare laws and regulations & all company policies regarding case management practices
  • Adhere to code of ethics that aligns with professional practice
  • Strong advocate for members at all levels of care
  • Strong understanding and respect of all cultures and demographic diversity
  • Ability to interpret and implement current research findings
  • Awareness of community & state support resources
  • Critical listening and thinking skills
  • Decision making and problem solving skills
  • Strong organizational and time management skills
  • Proven track record of demonstrating empathy and compassion for individuals
  • Proven track record for improving processes to make things easier for those you have served

    Licensure / Certification:

  • Current unrestricted RN license in the State of Service required or Current, unrestricted Licensed Social Worker (LSW), Certified Social Worker (CSW), Licensed Master Social Worker (LMSW), Professional Counselor (PC), Licensed Professional Counselor (LPC), Licensed Professional Counselor Associate (LPCA), or Associate Licensed Professional Counselor (ALPC) in the state of practice is required
  • Case Management Certification is highly preferred
  • Employment in this position is conditional pending successful clearance of a driver’s license record check.  If the driver’s license record results are unacceptable, the offer will be withdrawn or, if  employee has started employment in position, employment in this position will be terminated
  • Employment in this position is conditional pending successful clearance of a criminal background check.  If the criminal background results are unacceptable, the offer will be withdrawn or, if you have started in this position, your employment in this position will be terminated
  • To help protect our members and the communities we serve from acquiring communicable diseases, evidence of immunity to Influenza is required for this role. CareSource will provide the Influenza vaccination to required employees annually during Influenza season (October 1 – March 31) as a condition of continued employment in this position.  Employees hired during Influenza season will have forty five (45) days from their hire date to complete the required vaccination.  Any exceptions to this requirement must be reviewed and approved by a member of the Employee Health team. 

    Working Conditions:

  • Mobile Worker:  This is a mobile position, meaning that regular travel to different work locations is essential.  Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
  • Reside in the same territory they are assigned to work in ; exceptions may be considered, due to business need
  • May be required to travel greater than 50% of time to perform work duties.  A valid driver’s license, car, and insurance are necessary for work related travel
  • Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
  • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our member and may refer members to other CareSource resources
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.
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