Job Details

Requisition Number 12-0611
Post Date 12/17/2012
Title PSC Coordinator
City Rochester
Hourly No
Part-Time No
State NY
Description Registration/Course Preparation
 Ordering office materials
 Register students & contracts in Banner and CRM
 Send pre and post assessments and tip sheets using CRM
 Register courses and apply appropriate charges/payments
 Maintain course files
 Prepare all student/instructor course materials
 Maintain campus calendar – reserve PSC classroom space
 Coordinate events – reservations, purchase orders, catering, AV equipment etc.
 Maintain student sign-in and instructor time sheets

Database Management
 Maintain/update
o Student and company records (Banner)
o Accurately extract prospective student information for marketing
o CRM database
o State continuing education monthly reporting

 Assist with development of quarterly brochures/schedules/ tradeshow materials
 Distribute appropriate schedules and support information to internal associates

 Update Course Accounting Logs
 Banner – registration, payments, account reconciliation daily
 Process all payments and deposits daily
 Invoice all clients
 Manage monthly collection process

Customer Service
 Incoming department calls (inquiry/registration etc)
 Confirmation calls (pre-class/post-course)
 Follow up with any student taking a certification exam to see if they passed

Reports to
 Professional Skills Center Director
 Account Executives
 HC Instructors
 HC Students
Requirements Education
 Associate degree minimum required

 Highly organized
 Ability to prioritize multiple tasks/projects and meet deadlines
 Ability to work with and support a team
 Good problem solving ability
 Self motivated
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